Shipping policy

SHIPPING POLICY
Last updated: October 26, 2026

Thank you for shopping with SheProm. This policy explains order processing, delivery estimates, tracking, and potential customs charges for orders placed at sheprom.com. SheProm is operated by LUMARIS TRADING LIMITED. Orders are generally fulfilled by suppliers or fulfillment partners in mainland China.

1. ORDER PROCESSING AND DISPATCH
After payment is confirmed, we arrange fulfillment with our supplier or fulfillment partner. The overall delivery estimate below is intended to cover the usual time from order placement to delivery for ready-to-ship items; it is not a promise that every order will follow the same timeline. Items that are unavailable, require extra preparation, or show a different lead time on the product page may take longer. Any longer product-specific lead time must be disclosed before checkout.

2. DELIVERY DESTINATIONS AND RATES
We ship only to the countries and regions available at checkou. Shipping methods and charges shown at checkout apply to the order. If your destination is not available at checkout, contact sheprom@gmail.com before ordering; please do not assume that every destination can be served.

3. ESTIMATED ORDER-TO-DELIVERY TIME
For many ready-to-ship orders by standard shipping to major destinations, the current planning estimate is approximately 14–21 days from order placement to delivery, including normal handling, international transit, and last-mile delivery. Actual timing depends on the destination, supplier availability, carrier route, customs processing, and local delivery conditions. This is an estimate, not a guaranteed arrival date.

Typical planning estimate:
- United States: approximately 14–21 days for many orders
- United Kingdom: approximately 14–17 days for many orders
- European Union destinations: approximately 14–21 days for many orders
- Australia: approximately 14–21 days for many orders
- Canada, New Zealand, and other destinations: approximately 16–25 days for many orders

Please order well in advance of prom, a wedding, a party, or another event. Allow extra time for customs inspection, holidays, weather, address problems, carrier disruption, and any alterations you may choose. We cannot guarantee that a dress will arrive by a specific event date unless we have expressly confirmed a guaranteed service in writing.

4. TRACKING
Where tracking is available, we will send a dispatch confirmation and tracking details to the email address entered at checkout. Initial tracking scans may take time to appear after handover. If you cannot find your tracking email, check your spam or promotions folder and contact sheprom@gmail.com.

5. ADDRESS CHANGES AND FAILED DELIVERY
Contact us as soon as possible if you need to correct your address. We can only request a change before the order is packed or handed to the carrier, and changes cannot be guaranteed. Customers should enter a complete, accurate address and monitor carrier messages about delivery, customs clearance, or collection. Any rights or remedies required by law remain unaffected.

6. CUSTOMS, IMPORT DUTIES, AND TAXES
SheProm generally fulfills orders from mainland China and arranges international delivery through logistics partners. We do not normally list import duties or import taxes as a separate tax line at Shopify checkout. Depending on the destination and shipping route, our mainland-China freight forwarder may calculate and collect applicable import-duty or import-tax amounts from SheProm or our fulfillment partner before dispatch as part of the shipping arrangement.

Where the specific service for an order is confirmed by our logistics provider as a duties/taxes-prepaid service (such as DDP or an equivalent arrangement), the import charges covered by that service are arranged through the shipping provider before dispatch. The recipient should not normally be asked to pay those same covered import charges a second time.

Coverage is route-specific. A prepaid amount collected by a freight forwarder does not automatically mean that every tax, customs assessment, local carrier handling fee, disbursement fee, or other destination charge is covered. If the selected service does not cover a particular charge, the destination customs authority or carrier may contact the recipient for payment before delivery. We will not describe an order as “duties paid” or “tax included” unless the selected route has been confirmed to support that statement.

The import charges handled by a freight forwarder are distinct from any VAT, GST, sales-tax registration, collection, invoicing, or reporting duties that applicable law may place on SheProm as the seller. Those seller-side obligations are handled separately where they apply. Please contact sheprom@gmail.com if you receive a customs or carrier payment request and would like us to check whether it is covered by the shipping service. For your protection, verify any payment request through the carrier's official website or tracking channel.

7. DELAYS, LOST PARCELS, AND DAMAGE
Customs inspections, carrier disruption, weather, public holidays, address errors, or other events may delay delivery. If you believe a parcel is lost, stuck in transit, delivered to the wrong location, or damaged, email sheprom@gmail.com with your order number, tracking number, and relevant photos or carrier messages. If tracking says “delivered” but you cannot locate the parcel, check the delivery location, household members, building reception, and carrier notices, then contact us. We will review the available information and applicable remedies with you.

If we learn that we cannot dispatch an order within the time we promised or otherwise required by applicable law, we will provide the notice and options required by law, including cancellation and refund options where applicable.

8. SPLIT SHIPMENTS
[[POLICY DECISION REQUIRED: Confirm your actual practice. If a single order can be split into multiple parcels, keep: “Items in one order may ship separately when necessary. Tracking details may be sent separately.” Otherwise replace this section with your actual practice.]]

9. CONTACT
Shipping questions: sheprom@gmail.com
Contact page: https://www.sheprom.com/pages/contact

Nothing in this policy limits consumer rights that cannot lawfully be excluded. This policy should be published only after the bracketed fields are resolved and the final text is checked against actual Shopify tax, shipping, and carrier settings.